Have a question? Maybe it’s been answered already! If not feel free to contact us.
Where do you ship to?
We currently only ship within Canada.
How long will it take for my order to arrive?
We ship with Canada Post, once your order has been shipped you will be emailed a tracking number to see when your package will arrive.
Do you have a brick and mortar store that I can visit?
Yes, we do! It is located on highway 7&8 in Shakespeare Ontario.
I have selected the option to pick up my order in store. How soon do I need to pick it up?
You can come anytime during business hours to pick up your online order once you have received a confirmation e-mail from us that your items are ready for pick up. Please be aware that the products are set aside the day the order is prepared, including those with best before dates. Unfortunately, we are unable to change out nearly expired or expired products.
Do you offer FREE SHIPPING?
We do not offer free shipping. You may notice the word free when choosing the Pick Up In Store option, this is to show that a Canada Post Shipping Rate has not been selected and that you will be picking your order up. It does not indicate that the order will be shipped for free.
Are all your products shown on the website?
No, only a select popular few are available on the website. More products will slowly be added, stay tuned!
How can I contact The British Touch?
Visit our contact page for various options.
What payment methods do you accept?
We accept Visa, MasterCard and PayPal.
Do I need to make an account with you in order to shop?
No, you do not need to create an account. All accounts are optional.
How can I check what the best before date is?
We check every item before shipping to ensure that there are at least 1 month remaining to the best before date.
Can I add to an order once it has been placed?
Unfortunately, we are not able to add to an order once it has been placed.
When will my items be shipped out?
Your order will be shipped out the day after the order has been placed. An e-mail containing a tracking number will be sent to the address you provided at checkout once it has been sent.
Is there a way for me to see my shipping costs before going through the checkout process?
Yes, you can update shipping rates by going to your shopping cart once you have filled it.
I am looking for products that aren’t listed. Can I make a request?
We will try our best to fill any requests. Just complete the contact form that can be found on our Contact Page and we will e-mail you with a follow up when we have more information.
The product I ordered arrived in slightly different packaging then what was pictured, why?
Some of the photos on our website have been slightly affected by flash which tends to lighten the colours. Furthermore, companies do make changes to their packaging and an updated photo may have a slight delay appearing on the website. Both of these cases are rare but do occur and we thank you for your understanding.